The WinOps Case Study: People’s Airport & Peoples (Airline)
Driving Operational Excellence with WinOps
Customer Profile
People’s Airport is a regional hub known for its efficient passenger services and dedication to operational precision. As it continues to grow its role in regional aviation, the airport faced increasing pressure to enhance internal coordination, reduce administrative costs, and optimize workflows across departments.
People’s Challenge
Increasing Administrative Burden and Stricter Regulatory Requirements
People’s Airport identified several core challenges related to efficiency, compliance and growth
Rigid
Systems
Adapting to the evolving needs of a modern regional airport required a flexible, customizable operations platform.
High Administrative Overhead
Manual processes and disjointed workflows created excessive administrative burden, raising operational costs.
Delayed Communication
Critical dispatch and coordination messages were slow to reach stakeholders, creating inefficiencies and delays.
Low Process Automation
Key tasks were still handled manually, diverting time away from strategic functions.
These issues led to increased costs, underutilized resources, and reduced responsiveness highlighting the need for a strategic digital transformation.
The WinOps Solution
WinOps-Led Operational Overhaul
People’s Airport partnered with WinOps to create a unified and adaptive operational environment. The deployment focused on six key areas
Custom Development Flexibility
The modular nature of WinOps allowed People’s Airport to develop tailored features to meet specific needs, ranging from apron scheduling to turnaround process improvements.
Adapted to local airport workflows without dependency on external vendors.
Overhead Cost Reduction via Automation
A centralized platform brought together dispatch, crew coordination, training, and ETL processes. Replacing legacy systems and redundant manual steps led to significant operational savings.
Reduction in administrative overhead; scaled operations without increasing support headcount.
Real-Time
Dispatch
Communication
Automated notifications with real-time acknowledgment tracking streamlined staff communication. Integration with mobile devices allowed stakeholders to respond faster, even remotely.
Reduced dispatch communication turnaround time.
Task Automation
Across
Operations
WinOps enabled automated workflows for staff assignments, service status updates, and compliance alerts, freeing up personnel for decision-making and quality control.
Achieved a 40% increase in Automated Task Execution Rate.
People’s Result
Airport-Wide Performance Gains
Since adopting WinOps, People’s Airport has reported:
Leaner, faster workflows
Higher staff productivity
More effective compliance tracking
Improved coordination between ground teams and control centers
The platform has enabled a more agile, proactive, and collaborative operational culture.
People’s Conclusion
A Blueprint for Regional Airport Transformation
People’s Airport didn’t just modernize its operations; it redefined them. By leveraging the WinOps platform, the airport achieved measurable improvements in cost, speed, and compliance, setting the stage for future growth without operational compromise.
I would like to specifically highlight that Cbl has developed a special feature for us, which has been a huge support in verifying airport ID cards. This feature is called the “Cards Module,” and with it, we are able to verify the validity of all airport ID cards on-site with the cardholder.
Furthermore, we are already working on another joint development that will allow us to manage the entire airport inventory within WinOps, track maintenance intervals, and ensure compliance with relevant regulations.
Pascal Montagner
IT Manager, People’s Airport & Airline
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